1. Defects or damage resulting from use of the Product in other than its normal and customary manner.
2. Defects or damage from misuse, access to incompatible sources, accident or neglect.
3. Defects or damage from improper testing, operation, maintenance, installation, adjustment, unauthorized software applications or any alteration or modification of any kind.
4. Breakage or damage to antennas unless caused directly by defects in material or workmanship.
5. Products disassembled or repaired other than by Motorola in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim.
6. Defects or damage due to range, coverage, availability, grade of service, or operation of the cellular system by the cellular operator.
7. Defects or damage due to moist, liquid or spills of food.
8. Control unit coil cords in the Product that is stretched or have the modular tab broken.
9. All plastic surfaces and all other externally exposed parts that are scratched or damaged due to customer normal use.
10. Leather cases (which are covered under separate manufacturer's warranties).
11. Products rented on a temporary basis.
12. Periodic maintenance and repair or replacement of parts due to normal wear and tear.

Please make and retain a note of all data you have inserted into your Product (for example names, addresses, phone numbers, user and access codes, notes etc.) before submitting your Product for a Warranty service as such data may be deleted or erased as part of the repair or service process. Please note if you have downloaded material onto your Product (for example ring tones, ring tunes, screensavers, wallpaper, games etc.) these may be also deleted or erased as part of the repair or testing process. CellHut shall not be responsible for such matters. The repair or testing process should not affect any such material that was installed by CellHut on your Product as a standard feature.

As an international warranty process could be tedious therefore a customer can send the product under warranty repair to CellHut to facilitate the warranty repair. CellHut will facilitate the warranty process for the customer for the cost of $60 which includes cost of shipping the product overseas, cost of shipping back the product from overseas and the cost to ship it back to the customer in US. All additional repair charges if any are sole responsibility of the customer. CellHut is only facilitating the complete warranty process and it cannot be held responsible for non repaired products by manufacturer.

After 14 days return period if the phone is considered to be out of warranty and the phone does not meet the conditions above, or customer is not willing to wait as the warranty process which could take about 6 weeks. Customer may choose not to go with the warranty process and can get the product repaired through out of warranty process in order to get the product repaired promptly.
As these products carry international warranty, some customers hesitate to send their product OVERSEAS and do not want to wait for five to six weeks while the phone is repaired. While on the other hand, CellHut offers a Repair Program at customer’s expense. Cost of repairing the product will be quoted once we have diagnosed the problem. Repair is guaranteed for 90 days against defects in materials and workmanship. Customer will also responsible for the shipping charges which might incur while shipping the phone to CellHut and shipping it back to the customer.

For those who qualify for the manufacturer warranty but are reluctant to send their phone overseas and want to avoid the prolonged warranty process, can send the phone to CellHut. CellHut Repair Centre will notify the customer of the repair charges prior to any repairs will only charge after customer’s approval.

1. Customer is responsible for freight costs both ways (inbound/outbound) for warranty and non-warranty repairs.
2. CellHut is not liable for damages incurred during shipment hence we recommend customers to insure their packages.
3. The in-house turn around target is fifteen working days. Some units may exceed this turn around time due to the lack of availability of parts needed. Customer Service will contact you if the repair extends beyond the standard turnaround. The repair does not extend the warranty beyond the original warranty period.