A. An Unlocked Cell Phone is a GSM phone that can be used with different GSM compatible carriers worldwide. To get the phone working, all that is needed to do is put the carrier's SIM card into the phone. Unlocked phones can be used within the United States using T-Mobile, Cingular, AT&T etc. and with many other GSM service providers in the world provided the frequencies on the phone match those of the carrier. On each phone's product page there is a compatibility check for carriers to help you decide better. Also, Quad Band phones utilize all GSM frequencies and are universally supported by all GSM carriers. To see our selection of Quad Band phones (both locked and unlocked), click here.
There are two types of Unlocked cell phones offered on our website:
OEM Unlocked phones
These phones come directly from the manufacturer (like Nokia, Motorola, Samsung, Sony Ericsson, etc. from overseas) and have not been assigned to any service provider/operator. These phones come in manufacturer's original packaging. OEM phones do not have any service provider's logos or customization. They can be configured for Internet and MMS settings with other providers. There is international warranty on all OEM unlocked phones.
Carrier/Operator Unlocked phones
These Unlocked phones from Carrier/Operator are the phones that were originally locked to specific service provider (like T-Mobile, Cingular etc) and then unlocked by means of unlocking codes or software. These phones usually have carrier's/operator’s customization in the menu and logos; and may not be configured for Internet and MMS settings with other providers. These phones carry local warranty of the country where the carrier operates.
A. Open Box means the phone was simply taken out of the box and put back. The call timers read 0, the phone is in good cosmetic and functional condition, and everything is included in the original package. Items are fully tested and working, and may contain minor blemishes from normal usage. If contents of the package are missing, it will be noted in the products description. Open Box items can only be returned within 7 Days.
A. For most orders the following shipping schedule is followed:
Ground Shipping : 4-6 Business Days
Express Saver : 3-4 Business Days
2nd Day : 2 Business Days
Standard Overnight: Next Business Day Evening
Priority Overnight: Next Business Day Morning (By 11.00 am in most Cities)
Priority Overnight Saturday : All order shipped on Friday are delivered Saturday by noon
To ensure customer security and fraud prevention, we only ship to the addresses that are listed with your credit card company. Also we ensure all charges are approved and validly transacted before shipping the goods therefore some orders may get delayed because of a slow response from the customer’s credit card company.
You will be contacted via email and/or phone if the billing department requires more information to process your order. Your order status will be visible on the Order Status page and will also be relayed to you via email. Please respond to queries as soon as possible to avoid unnecessary delays.
A. You will receive an order confirmation by email as soon as the order has been placed. Please print or make a note of your order number for future reference. You can also track your order online by clicking here.
A. You can pay for your order by Credit or Debit card.
We accept the following cards:
We do not accept online COD
We also accept Cashier's Check, Bank Checks, Certified Checks, Money Orders, and Wire Transfers, but products will only be shipped after the payments have been cleared.
For all other payment methods, please contact us at firstname.lastname@example.org
A. We authorize the amount from your credit card when you place the order, but your account is charged the date your order about to be shipped.
Note: An authorization checks the availability of funds in the account and put that specific amount of funds on hold to pay for the product(s). If for some reason the order is cancelled by customer or by cellhut. The credit / debit card bank can take 5 to 7 business days to release the authorization and return the funds to the customers account.
A. Every product sold on our website is under warranty by the manufacturer for the period of one year from the date of purchase. The manufacturer's warranty covers repair or replacement of defective parts under manufacturer's warranty guide lines.
OEM (original equipment manufacturer) or Unlocked phones may carry international warranty. In such cases you need to contact the manufacturer overseas to have the product repaired or exchanged. You can also contact our customer service for more details.
More information and contact details of the manufacturer (warranty pages) will be sent with your order.
CellHut.com does not provide any warranty on the products we sell, but do offer a limited period (14 Days) return or exchange policy. For more details please click here.
A. Unless otherwise specified, the merchandise that we sell is brand new, directly from the manufacturer, and factory sealed. All merchandise includes the standard factory packaging, accessories, paperwork and warranty. We will gladly exchange a defective item within a 14-day period. We will also refund a purchase if not completely satisfied in accordance with our return policy. (See "REFUND" in terms and conditions for details)
A. If merchandise arrives damaged, it is best to REFUSE it back to the delivery carrier. If you accept the package, make sure it is noted on the carrier's delivery record in order for CellHUT.com to file a claim. Save the merchandise AND the original box and packing it arrived in, notify cellhut.com immediately to arrange for a carrier inspection. If you do not notify CellHUT.com of all damaged goods within the first 3 days of arrival, our normal return policy will override any claim of damage, and claims will fall under all current manufacturer restrictions. Once a claim is filled with the shipping carrier, CellHUT.com will process a replacement for you. You can contact us at 1-877-235-8255.
A. All shipments are insured and guaranteed against loss, theft, and damage. If merchandise is lost while in transit please call CellHUT.com to file a claim. Once a claim if filled with the shipping carrier, CellHUT.com will process a replacement order for you. This may take few days so we request that our customers to please be patient. CellHut.com promises to expedite claims proceedings and have your new replacement order shipped to you as soon as possible. You may reach us at 1-877-235-8255.
A. Customers MUST call in to our customer service department to request for a RMA number for either a return or an exchange. Please note no returns or exchanges will be accepted without an RMA number. NO EXCEPTIONS. Any merchandise returned to CellHut.com without an RMA number will be refused and sent back to the customer at customer's own expense.
An RMA number is valid for 14 days from issued date. Products being returned must be in its original, undamaged condition in the original manufacturer box accompanied by all packaging, manuals, and accessories. Product must be 100% complete with ALL original box(es) and packaging materials, have original UPS codes on the manufacturer's box(es), product manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Blister-packed opened items, Software’s once opened, Digital Memory Cards (any kind), and Batteries are not acceptable for return or exchanges.
A. Once your order has been shipped, a tracking number will be immediately emailed to mailbox you provided during the ordering process. You can also find your tracking number at the order status link on our web site once your order is shipped.
A. A. All Replacements and Exchanges by CellHUT.com can be processed within a 14 day period. Please note no returns or exchanges will be accepted without an RMA number. NO EXCEPTIONS. Any merchandise returned to CellHut.com without an RMA number will be refused and sent back to the customer at customer's own expense.
All Defective/Non-Defective items returned for an Exchange within 14 day period are subject to no restocking fee. Shipping fee is NON REFUNDABLE.
All Defective/Non-Defective items returned for Refund within the 14 day period are subject to the following:
· Dead on Arrival (D.O.A): Faulty or not as described products can be returned for refund. RMA’s requested within the first 7 days period will be eligible for a full refund. Shipping fee is NON REFUNDABLE.
Any RMA requested after the seven day period will be subject to 15% restocking fee. Shipping fee is NON REFUNDABLE.
· All non defective items can be returned within 14 day return period and are subject to 15% restocking fee. Shipping fee is NON REFUNDABLE. Additional restocking fee may apply if the product is found damaged, abused by the customer.
Note: All returns must be accompanied by your ORIGINAL sales receipt. Product must be in its original condition without any scratches or damage in the original manufacturer box accompanied with all packaging, manuals, and accessories. See our Terms and Conditions for more details.
All Refused Deliveries: Orders cancelled after being shipped and refused upon delivery are subject to a 15% of product value cancellation fee and shipping fee is non refundable. NO EXCEPTIONS WHAT SO EVER.
A. We cannot reroute the packages while they are in transit. Any reroute request will result in the shipment being sent back to CellHut.com. Customer is responsible for all charges under our return policy.
A. Currently CellHut.com has the following promotional offers for cell phones and cell phone accessories purchases.
Any order(s) over $179.00 qualify for free shipping. purchase any cell phone or accessory that's costs over $179 before shipping & we'll pay for your ground shipping.
*Note: electronics products are excluded from the promotional free shipping offers. Promotional free shipping is only applicable within United States and excluded Alaska, Hawaii, Guam, Puerto Rico, and Virgin Islands.
A. A) Available for Order means we have ordered the product and are waiting to receive it into our warehouse, it usually takes 1-14 business days for the product to be received by us and to be shipped to the customer. baring any special circumstances i.e. defective or damaged shipment which we return & wait for fresh batch of inventory.
B) Available in stock Status means we have the product in our warehouse and will ship the product within 1-2 business days.
C) coming soon / preorder Status mean product isn't available in the market. Customers may make an order for these products. We will acquire the product and ship it as soon as it become available to us.in all cases customers information must be verified and we must be able to charge customers card before we can ship the product.