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Customer Service at Cellhut is Unbeatable[5/30/2008]
What's the most important element of a business? Is it the amount of inventory it stocks? Or the low prices that it claims to have? Essentially all these factors won't have any effect if the company doesn't have proper customer service.
Without customer service that can speedily assist the customer and promptly take care of and order or answer a question
then all the efforts of a company are lost. A responsible company will build a relationship with the customers it does business with. This relationship can be built through maintaining an easy to use website or by stocking items it knows that customers will want.
Most of the time a company and a customer will never engage in dialogue. Instead there will be a series of unspoken actions such as ordering and browsing. The second best thing a company can do for a customer is to build a website that makes the customer feels like the business he/she is ordering from is dependable.
Building up an image is a proper way to run a business, but without a human side, the vocal side to back up the projected image, the company will falter. This is where customer service comes in. The people who deal directly with customers, answering questions and giving detailed descriptions of orders, represent the voice of a company and to that extent make the most personal connections with customers.
Cellhut knows the importance of customer service and makes sure that every customer service representative is highly trained and empathetic person. They subscribe to Cellhut's belief that every order should be taken care of down to the smallest detail.
This quote from a customer proves that Cellhut's customer service strives to give every customer personal care and attention.
I would like to take a moment of your time and thank you for the
outstanding performance for Order -- I had recently had two unpleasant
orders from a company called The quality and urgency that
you provided with my order is well above standard. Please thank those who
made this happen.'
One more satisfied customer means that the customer service department at Cellhut has done its job correctly and represented the kindness that the company aspires to.